Privacy Policy (Beta Programme)

Last Updated: 4/19/2025

Welcome to the NetOps Console Beta Programme ("Beta Programme"). This Privacy Policy explains how we collect, use, and disclose information about you when you participate in our Beta Programme and use our beta software and services (collectively, the "Beta Services").

Please read this policy carefully. By participating in the Beta Programme, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Information We Collect

During the Beta Programme, we may collect the following types of information:

Personal Information: Information you provide when signing up for the Beta Programme, such as your name, email address, company name, and role.
Performance and Error Data: Information about the performance of the Beta Services, including crash reports, error logs, and performance metrics. This helps us identify and fix bugs.
Feedback: Any feedback, suggestions, comments, or bug reports you provide regarding the Beta Services through surveys, forms, email, or other communication channels.
Local Tool Data: Data processed or generated by the NetOps Console tool during your use (e.g., network configurations, task results) remains within your local system instance and is not transmitted to us unless explicitly shared by you as part of feedback or error reporting.

2. How We Use Your Information

We use the information collected during the Beta Programme for the following purposes:

To provide, maintain, and improve the Beta Services.
To understand how users interact with the Beta Services and identify areas for enhancement based on performance, error data, and feedback.
To diagnose and fix technical issues, bugs, and crashes.
To communicate with you about the Beta Programme, including updates, requests for feedback, and support.
To analyse trends and usage patterns (based on aggregated/anonymised data where applicable) to inform future product development.
To comply with legal obligations.

Important Note on Beta Data: Data collected during the beta phase is primarily used for testing, debugging, and improving the product. While we strive to protect your data, the beta environment may be less stable than the final release. Data processed locally by the tool remains under your control.

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following limited circumstances:

Service Providers: With third-party vendors and service providers who perform services on our behalf (e.g., hosting, analytics, communication tools), under confidentiality agreements.
Legal Requirements: If required by law, regulation, legal process, or governmental request.
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Aggregated or De-identified Data: We may share aggregated or de-identified information (derived from performance, error, and feedback data) that cannot reasonably be used to identify you.

4. Data Security

We implement reasonable technical and organisational measures to protect your information from unauthorised access, use, or disclosure. However, no internet transmission or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security, especially within a beta testing environment. Security of data processed locally by the tool is your responsibility.

5. Data Retention

We will retain your information (Personal Information, Performance/Error Data, Feedback) for the duration of the Beta Programme and for a reasonable period thereafter as necessary to fulfil the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Feedback and anonymised/aggregated data may be retained indefinitely for product improvement purposes.

6. Your Choices

You may opt-out of the Beta Programme at any time by contacting us via our Contact Page. You may also have rights regarding your personal information under applicable data protection laws (e.g., access, correction, deletion). Please contact us via the Contact Page if you wish to exercise these rights.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the Beta Programme or our practices. We will notify you of any material changes by posting the new policy on this page or through other communication channels. Your continued participation in the Beta Programme after such changes constitutes your acceptance of the revised policy.

8. Contact Us

If you have any questions about this Beta Privacy Policy, please contact us via our Contact Page.